StudioCrafts -- Customer Service -- Security

StudioCrafts presents Fine Crafts for Everyday Living - 14K

Original works by Canadian artisans

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Your information is secure on StudioCrafts

Security

Thanks for shopping at StudioCrafts.com. We've done our best to ensure the security and privacy of your transactions with us. Rest assured that your credit card information and other personal data will be treated with the highest standards of safety, security features, and confidentiality.

Learn more about our Security Policy and Shopping Cart below.

Have you received a "Certificate Authority Is Expired" warning message?

Security certificates (SCs) are built into Web browsers and help to ensure that the information you send over the Web cannot be intercepted. As browsers age, certificates expire, and the "Certificate Authority Is Expired" warning appears.

While you can still surf the Web and send secure information to an e-commerce site such as ours, the intent of the warnings is to encourage you to update your browser.

If you'd like to avoid getting these annoying warning messages in the future and ensure that your e-commerce transactions are completed at the highest level of security, we recommend you upgrade to a newer version of your favorite Web browser.

How to Proceed...

AOL users - upgrade to AOL 5.0 when you sign on to AOL, or go to www.aol.com and click on "Download AOL."

Netscape users - upgrade your browser and learn more at Netscape's Dowload Center

Microsoft Internet Explorer users - upgrade your browser and learn more at Microsoft's Update Information page

Macintosh users using Internet Explorer - update your browser and learn more at Microsoft's Update Information page.

As always, we want to make your shopping experience safe and secure. For additional help or to place an order please contact us by e-mail, fax or phone.

Secure Shopping
We utilize industry standard 128-bit SSL encryption when accepting your credit card information during our online checkout process, unless you specifically choose a non-SSL encryption version of our order form. This ensures that your information is protected and secure during its journey between your computer and our office. At no time will your credit card number be stored on any server or computer connected to the Internet.

(Please note that email is not encrypted, and is not considered a secure means of transmitting credit card numbers.)

If you're still concerned about ordering electronically, our shopping cart provides you with options to place your order via fax, phone or standard mail.

A Word about our Shopping Cart
Our Shopping Cart service is hosted by Americart at www.cartserver.com. Americart is a member of the Verisign network which ensures that your purchase information is relayed through encrypted channels for your security.

Any time you interact with our shopping cart (for example when you click on a "Buy" button or view the contents of your cart), you'll notice that the URL in your browser location window will read http://www.cartserver.com/sc/cart.cgi. That is exactly where you should be.

And, when you click upon one of our secure order forms at Check Out, a small "Security Information" window will pop up with the following message:

You have requested a secure document. The document and any information you send back are encrypted for privacy while in transit. For more information on security choose Document Information from the View menu.

This is your assurance that your computer and our server will be communicating in a secure mode, sending data back and forth in an encrypted format.

Web pages where SSL encryption is activated are typically identified by a lock or key symbol displayed somewhere in your browser. Refer to your browser's documentation for the specific symbol and location. Another indication that a browser is in secure mode can be found in the Web site address that your browser displays. The address will begin "http://" in standard, non-secure mode and "https://" in secure mode. The "s" stands for "secure."

What happens after your order is placed?
Security measures continue even after you've placed your order, as we process your order on a highly secure internal system.

At no time is your credit card data stored on any system that is connected to the Internet. That's why we'll ask you for your full payment details each time you place an order with StudioCrafts.

A Word about Cookies
A "cookie" is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. Web sites find cookies to be a useful tool in developing personalized relationships with their customers, for example to identify repeat visitors and offer them customized services. Be assured that a cookie cannot be used to get data from your hard drive, get your email address or steal sensitive information about you.

Our Shopping Cart service uses cookies to some extent. However, if you are still uncomfortable with this, we recommend disabling cookie support in your browser (please see your browser documentation for specific procedures). Disabling cookie support will not interfere with the shopping basket feature of our site.

Any Other Questions or Problems?
If you don't find the answers you're looking for in our Customer Service section, just ask -- we'll be happy to help.

Feedback -- Your comments and questions are welcome

Web site design and content copyright © 1999-2000 StudioCrafts. All product photographs and designs are the copyright of their respective artisans and may not be copied or otherwise reproduced without the artisan's express written permission. All rights reserved.

http://www.studiocrafts.com