Our artisans are passionate about two things -- their work and customer service!

Together, we will strive to provide the highest level of quality and service to ensure that the craft works you purchase will meet, and hopefully exceed, your expectations!

Before Ordering
If you have any questions about an item you wish to purchase, please don't hesitate to ask.

While Made on Order and Limited Production pieces will be as similar to the photograph & description as possible, you can expect to see some slight differences in the product you receive - a natural characteristic of handcrafted work that makes each piece a one-of-a-kind treasure!

I would be happy to answer any questions you might have to clear up uncertainties before the item is ordered.

Returns
All items, unless otherwise noted in the product description, may be returned for a full refund (less shipping charges) for any reason within 15 days of receiving the item.

To request a return authorization and shipping instructions, please call or e-mail StudioCrafts. Please note that unless we have made a mistake in fulfilling the order or the product was damaged in transit, shipping costs are not refundable.

It is important that you hold on to the original packing materials and container provided by the artist so you can pack it properly for its return voyage. For your peace of mind, we suggest that you insure the item in case of loss or breakage.

Your money refunded
Upon receiving an item back from you in its original, saleable condition, we will exchange the item, issue a credit for a future purchase, or reimburse the full purchase price as you wish.

Product Damaged in Transit
If your package appears damaged, or if upon opening it you find the product damaged, call us immediately so we can arrange to an exchange or return.

Make a note of the apparent damage on the waybill when signing for the delivery. Whenever possible, we recommend you open the package in front of the courier.

Please do not discard the packaging materials. When you contact us, we will discuss a replacement, refund or credit - your choice. Unfortunately, replacements are not available for One of a Kind works.

Questions or Problems?
If we haven't answered your question yet, just e-mail. We'll be happy to help you out.