Completing Your Order

Step 1:

• Before you Check Out, verify the contents of the Shopping Cart -- it will display the quantity, product codes, product names and options selected (including freight shipping requirement if applicable), price, shipping and taxes for the items you have selected.

Step 2:

• You'll be asked to verify your Shipping Destination and Tax Category -- this will ensure that the appropriate sales taxes and standard shipping costs are calculated for your order. (If you miss this somehow, we'll catch it and provide you with the accurate amounts in your order confirmation -- you'll be required to accept these changes before your order is processed.)

Step 3:

• Click on to make your purchase via our secure or non-secure order forms for:
  • Credit Card online
  • Credit Card via fax
  • Gift Order by credit card online (different ship to and billing address)
  • Certified cheque or money order via postal mail
  • Credit card via postal mail
• Fill in the selected Order Form with the required personal information. We will ask you for your shipping address, e-mail address and telephone number, as well as information related to the payment method you've selected. The form will give you instructions for completing your order.
• Note: When paying for an order online and shipping to an address other than the cardholder's billing address, please use our Gift Order form. For security reasons, all such orders will be confirmed via phone, e-mail or fax to the cardholder.

Payment method & Billing.
All items are payable in full upon ordering, unless otherwise noted in the product description (see Deposits note below).

StudioCrafts accepts payment in Canadian dollars by VISA, Mastercard, cheque (drawn on Canadian bank) and money order. Orders will not be shipped until payment has cleared, so if paying by cheque consider having it certified to minimize delay.

Deposits
Some items require a longer lead time to produce, yet also involve a significant investment of time and materials on the part of the artisan. In these cases, a deposit of 30-50% may be requested upon ordering. This will be noted in the product description.

The balance is payable when the item is ready to ship. We will notify you of the shipping date by e-mail or fax. If paying the balance by cheque or money order, we will give you enough lead time to minimize any delay in shipping. If the lead time is not too great, it would be your option to submit payment in full upon placing the order.

Order Confirmation
Moments after placing your order online, you will receive an e-mail from StudioCrafts acknowledging successful processing of your order placed on the World Wide Web. This means your order information has been e-mailed to us and we're crossing all the i's and dotting the t's, so to speak. Within 24 hours you will receive a second e-mail confirming your order, total costs and expected delivery times.

Every now and then, stuff happens. At the time of your order, if we're aware of a known delay, change in availability, or total costs were not finalized by the Shopping Cart (eg. a freight quote is required), you will be advised immediately and nothing will be processed or charged without your consent.

Oops! Made a Mistake?
If you order something by accident or make a mistake, please call or e-mail us immediately and we'll get things straightened out.

Any Other Questions or Problems?
If you don't find the answers you're looking for in our Customer Service section, just ask -- we'll be happy to help. You can reach StudioCrafts by:

• Phone:
  613-733-5851
  Monday-Friday 9:00a.m. to 5:00p.m. (EST)
  
• E-mail:
  retail@studiocrafts.com
  
• Fax:
  613-733-0815
  
• Mail:
  126 Tall Oak
  Ottawa, Canada K1G 6T6